Our Frequently Asked Questions

Frozen pipes often lead to bursts, which can cause significant water damage. To prevent this, keep your home heated to at least 55 degrees Fahrenheit, even when you’re not home. Insulate pipes in unheated areas like basements, attics, and garages. Additionally, consider installing heat tape or a pipe insulator for extra protection during freezing temperatures.

Most homeowners rely on over-the-counter drain cleaners to deal with clogged drains; however, better options may exist.

Drain cleaners use chemicals like lye, bleach, caustic potash, sulfuric acid, and hydrochloric acid, which are extremely hazardous to people and can corrode metal, PVC, and old pipes. If you’re not careful, inhalation or skin contact can cause severe burns and respiratory issues and send you to the emergency room.

If you have a stubborn clog, consider enzymatic cleaners that use bacteria or enzymes to break down organic matter without harmful chemicals, or use a plunger or drain snake to remove the obstruction. Call a professional plumber if these methods fail.

Septic tanks typically need pumping every 3 to 5 years, but the frequency depends on the tank’s size and the number of people living in the home. Regular maintenance and being mindful about what you put into the drain can prevent backups and extend your septic system’s lifespan.

You might be concerned if your water heater suddenly makes popping, grumbling, or thumping sounds, but it doesn’t necessarily mean you’re in danger. Here’s what’s likely going on.

Sediment Buildup: The most common cause of water heater noise is sediment accumulation in the tank’s bottom. The sediment hardens, gets heated, and reheated, creating popping sounds.

Scale on Heating Elements: In electric water heaters, scale buildup on the heating elements can cause sizzling or hissing noises, reducing heating efficiency.

Water Pressure Issues: High water pressure can also cause water heater noise. Hiring a plumber to ensure the pressure relief valve works correctly is wiser.

While these issues don’t generally mean your water heater’s in danger of exploding, you shouldn’t ignore them. Call a plumber to investigate.

Clogged toilets are one of the most frustrating and common plumbing issues, and here are the main causes.

Excessive Toilet Paper: Using too much toilet paper can overwhelm the drain, making it difficult to remove waste.

Non-Flushable Items: Flushing items that don’t dissolve in water, like personal or baby wipes, feminine hygiene products, cotton balls, and paper towels, can easily clog pipes.

Low-Flow Toilets: Older low-flow toilets don’t provide enough water pressure to clear pipes, leading to clogs.

Tree Roots: Sometimes, tree roots can infiltrate sewer lines and obstruct water flow, causing the toilet to back up.